Success is not just handing over the item to the recipient on time
We don't rest until the client is 100% happy and completely satisfied. At Pony Express On Board Couriers our hand carry courier will ensure complete satisfaction at delivery point before leaving. The courier will also provide full contact detals of hotel where they can be reached just in case.
When a client calls us post job completion and thanks and compliments us on a job well done, this is what we call 'success'.